Legal Policies & Disclosures

Effective Date: 10/1/2025

Trailblazing Tax Solutions (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and safeguard the information you provide to us in connection with our tax preparation and related financial services.

1. Information We Collect

We collect the following categories of information:

Identity Information: Name, date of birth, Social Security Number (SSN) or ITIN, driver’s license, or government-issued ID.

Contact Information: Address, phone number, and email address.

Financial Information: Bank account details, routing numbers, refund transfer details, income/expense data, and payment tokens processed through Stripe or TaxWise.

Tax Information: W-2s, 1099s, prior tax returns, dependent and deduction data, and other documents provided for tax filing.

Communications: Email, SMS, and uploaded files exchanged with our team.

Technical Information: Device, IP address, and usage logs for portal access and account security.

2. How We Collect Information

We collect data directly from you when you:

Complete online forms or scheduling pages.

Upload information to the Smartwiz Tax Organizer or client portal.

Communicate with us by phone, text, or email.

Provide consent through written, verbal, or electronic agreements.

We may also collect data from:

Authorized third parties such as 3Fund/Santa Barbara TPG (for pay-from-refund bank products), the IRS, and state tax agencies.

3. How We Use Information

We use your information to:

Prepare and e-file federal and state tax returns.

Verify your identity and prevent fraud.

Communicate service updates, document requests, or scheduling reminders.

Process payments via Stripe or TaxWise.

Provide audit defense and bank product support.

Comply with applicable laws and IRS regulations.

4. How We Share Information

We share information only as necessary to perform services or comply with legal obligations, including with:

IRS and state tax authorities for filing purposes.

TaxWise for tax preparation and e-filing.

Smartwiz for secure client portal and document management.

3Fund/Santa Barbara TPG for refund processing.

Stripe for secure payment processing.

ProtectionPlus or other audit defense providers, when applicable.

Go High Level / LeadConnector (Twilio) and email tools for client communications.

We do not sell or rent personal information to third parties.

5. Use and Disclosure of Tax Return Information (IRC §7216)

We will not disclose or use your tax return information for purposes other than preparing, assisting in preparation, or providing services directly related to your tax return, unless you provide prior written consent as required by Internal Revenue Code §7216.

6. SMS and Electronic Communications (TCPA/A2P)

By providing your phone number, you consent to receive SMS or email communications from us regarding appointments, document requests, updates, and limited promotional content.

Message & data rates may apply.

Reply STOP to opt out or HELP for assistance.

Consent to receive messages is not required to purchase services.

All communications are logged and secured in compliance with TCPA and A2P 10DLC regulations.

7. Safeguards and Security (GLBA Compliance)

We maintain a written Information Security Program under the Gramm-Leach-Bliley Act (GLBA) to protect nonpublic personal information.

Data is encrypted in transit and at rest.

Access is restricted to authorized personnel.

Multi-factor authentication is required for staff logins.

Vendors undergo due diligence and data security reviews.

8. Retention and Disposal

We retain tax records and supporting documentation for at least seven (7) years or longer as required by IRS or state regulations.
Non-tax communications and logs may be retained up to 24 months.
Records are securely deleted or destroyed when retention periods expire.

9. California Privacy Rights (CPRA)

California residents have the right to:

Know what personal information we collect and how we use it.

Request access, correction, or deletion of their data.

Opt out of disclosure for cross-context advertising (we do not sell data).
To exercise these rights, email [email protected] with “California Privacy Request” in the subject line.

10. Cookies and Website Data

We may use functional cookies or analytics tools to improve site performance.
We do not currently use behavioral advertising or third-party ad pixels.

11. Children’s Privacy

Our services are intended for adults. We do not knowingly collect information from children under 13. Dependent data is collected only from parents or guardians for tax filing purposes.

12. Your Choices and Rights

You may:

Request a copy of your data or ask for corrections.

Withdraw consent for SMS or marketing at any time.

Delete your account or documents (subject to legal retention rules).
Requests can be submitted to [email protected] or by mail.

13. Updates to This Policy

We may update this policy from time to time. Any material changes will be posted on our website with an updated effective date. Continued use of our services after updates constitutes acceptance of the revised policy.

14. Contact Us

Trailblazing Tax Solutions
Email: [email protected]
Phone: 330-356-8741
Website: www.tbtxsolutions.com

Effective Date: 10/1/2025

These Terms of Service (“Terms”) govern your use of all websites, landing pages, forms, and portals operated by Trailblazing Tax Solutions, including www.tbtxsolutions.com and www.trailblazingtax.com (“our websites”).
By accessing, submitting a form, or using our services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use our services or submit any information.

1. About Trailblazing Tax Solutions

Trailblazing Tax Solutions (“we,” “our,” or “us”) provides professional tax preparation, tax planning, bookkeeping, consulting, and digital resources designed to help individuals and businesses manage their financial and tax goals.

Our services are delivered in accordance with applicable IRS regulations, ethical standards, and the Gramm-Leach-Bliley Act (GLBA) for data privacy.

2. Scope of These Terms

These Terms apply to:

Our main website and any connected portals (Smartwiz Tax Organizer, GoHighLevel forms, scheduling links, and client dashboards).

All lead capture and marketing pages hosted under Trailblazingtax.com.

Any interaction with our team via phone, text, email, or web-based chat.

Your continued use of our websites or services constitutes acceptance of these Terms.

3. Client Responsibilities

You agree to:

Provide accurate, truthful, and complete information for tax and financial purposes.

Review all prepared returns, reports, or deliverables before approval or filing.

Respond promptly to information requests to avoid delays or filing penalties.

Understand that inaccurate or incomplete data may affect tax outcomes, and Trailblazing Tax Solutions is not responsible for penalties or results caused by such errors.

4. Payments and Fees

Payment is due upon completion of services unless otherwise agreed in writing.
We accept payments securely through Stripe, which supports:

• Debit/credit cards

• Apple Pay

• Klarna

• Link

• ACH Direct Debit

• Cash App Pay

• Amazon Pay

For “pay-from-refund” options, additional bank processing fees may apply.

Refund Policy:
All sales are final. Refunds may be issued only for duplicate payments, technical processing errors, or other special cases at our discretion.

5. Electronic Communications and Signatures

By using our services or completing a form, you consent to receive communications electronically, including by email, SMS, or within client portals.
Electronic signatures, acknowledgments, or consents are legally binding and carry the same effect as handwritten signatures.

6. Use of Our Websites and Portals

You agree not to:

Misuse or attempt to gain unauthorized access to our systems, data, or accounts.

Upload or transmit harmful files, malware, or unauthorized documents.

Copy or distribute website content without our written permission.

We may suspend or terminate access to any user found violating these Terms or applicable law.

7. Confidentiality and Data Security

We protect your personal and financial information according to our Privacy Policy and federal law.
Your information may be shared only as necessary to deliver services (e.g., with the IRS, state tax agencies, Smartwiz, TaxWise, Stripe, or bank product providers).

We maintain encryption, limited access controls, and vendor due diligence as part of our GLBA-compliant Information Security Program.

8. Limitation of Liability

To the fullest extent permitted by law:

Trailblazing Tax Solutions is not liable for indirect, incidental, or consequential damages.

Our total liability for any claim shall not exceed the amount paid by you for the specific service in question.

We are not responsible for outcomes or penalties arising from inaccurate, incomplete, or late-provided client information.

9. Disclaimer of Warranties

Our websites and services are provided “as is” without warranties of any kind, express or implied.
We do not guarantee specific tax results, refund amounts, or financial outcomes.

10. Intellectual Property

All content on our websites—including text, graphics, logos, digital templates, and downloadable materials—is the property of Trailblazing Tax Solutions and protected by law. You may not copy, distribute, or reproduce our materials without prior written consent.

11. Arbitration and Dispute Resolution

Any dispute arising out of or relating to these Terms or our services shall be resolved by binding arbitration in the State of Ohio, under the rules of the American Arbitration Association. Each party shall bear its own legal costs. Arbitration awards are final and enforceable by law. Nothing prevents either party from filing an eligible claim in small claims court.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Ohio, without regard to conflict-of-law principles.

13. Updates and Modifications

We may revise these Terms periodically. Updates will be posted on our website with a new effective date.
Continued use of our services after changes are posted constitutes acceptance of the revised Terms.

14. Contact Information

Trailblazing Tax Solutions
Website: www.tbtxsolutions.com
Email: [email protected]
Phone: (330) 356-8741

15. Consent on Forms and Landing Pages

By submitting a form or providing your contact information on Trailblazingtax.com or any associated landing page, you consent to:

Receive service-related emails, texts, or calls (message and data rates may apply).

Our collection and use of information as outlined in the Privacy Policy.

These Terms of Service governing all interactions and communications.

Reply STOP to opt out of SMS at any time or HELP for assistance.

Consent to receive messages is not required to purchase services.

Effective Date: 10/1/2025

Trailblazing Tax Solutions strives to ensure every client is satisfied with the quality and accuracy of our services. Because our work involves professional time, analysis, and preparation, most payments are final once services are rendered.

However, we recognize that certain situations may warrant a refund.

Refunds May Be Issued For:

Duplicate or accidental payments

Processing errors caused by our systems or payment provider

Transactions canceled prior to service delivery

Non-Refundable Situations:

Completed tax preparation or bookkeeping work

Missed appointments or failure to provide required documents

Dissatisfaction based on tax outcomes or refund amounts (as these are determined by IRS/state agencies)

Processing Details:

Approved refunds are issued within 7–10 business days back to the original payment method.

Questions or refund requests can be sent to [email protected] with the subject line “Refund Request,” including your name, service date, and payment confirmation number.

Effective Date: 10/1/2025

By providing your phone number through any Trailblazing Tax Solutions form, portal, or communication channel, you consent to receive text messages (SMS) related to our services.

Purpose of Messages:

We use text messaging to:

• Confirm appointments or consultations

• Send document upload reminders

• Notify you of return or filing status updates

• Provide limited promotional offers or seasonal updates

Frequency & Opt-Out:

• Message frequency varies based on your service activity.

• Message and data rates may apply.

Reply STOP at any time to opt out, or HELP for assistance.

Consent & Privacy:

Consent to receive SMS messages is not required to purchase or use our services.

Your contact information is protected and managed according to our Privacy Policy.

All communications comply with TCPA and A2P 10DLC standards.

For help, contact us at [email protected] or (330) 754-1434.

Effective Date: 10/1/2025

The information provided on www.tbtxsolutions.com, www.trailblazingtax.com, or any related materials, downloads, or communications from Trailblazing Tax Solutions is for educational and informational purposes only.

No Guarantee of Results:

Tax laws and interpretations change frequently. While we make every effort to provide accurate, up-to-date information, we cannot guarantee specific outcomes, refunds, or savings. Each client’s financial situation is unique, and results vary.

Not Legal or Investment Advice:

Our content should not be considered a substitute for personalized advice from a licensed attorney, CPA, or financial advisor. For advice specific to your situation, schedule a consultation with one of our professionals.

No Accountant-Client Relationship by Viewing Content:

Viewing or downloading materials from our websites does not create a professional relationship until a formal engagement agreement is signed.